Services/Agentic AI Setup/Custom AI Agents
Custom agents · 21-day pilot

Custom AI agents.

Single-purpose AI agents that do one job well: qualifying inbound leads, drafting first-pass proposals, triaging support tickets, scoring vendors. Built on Claude, OpenAI, or open-source models, configured to your stack. Wired into your CRM, email, and internal APIs. First agent live inside 21 days.

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21-day first agentClaude / OpenAI / LlamaYour stack, your data
About this serviceWhat it is, who it is for.

A custom AI agent at Suvysoft is not a chatbot. It is a small, focused system that performs a real workflow inside your business: reading inbound forms, looking up companies in your data warehouse, scoring against a written rubric, drafting a response, and routing to the right person. We build them on Claude, OpenAI, or open-source models like Llama and Mistral, depending on cost, quality, and where your data is allowed to live.

Every agent ships with three things you do not see in most AI consulting work: an evaluation harness with golden datasets and regression tests, a guardrails layer that catches low-confidence cases before they ship to a human, and an observability dashboard that shows latency, cost, and answer quality in real time. We do not deploy agents we cannot measure or roll back.

First agent goes live inside 21 days from kickoff. We start with a workflow audit, then a 21-day pilot with a fixed fee. If the agent does not clear the success bar we set together, you do not pay the production fee.

Who it is for
  • Founders and ops leaders watching the team spend hours per week on repeatable knowledge work.
  • Sales and customer success teams drowning in inbound that needs qualification or triage.
  • Professional services firms (legal, accounting, consulting) whose lead partners are bottlenecked on routing decisions.
  • Operators who have tried off-the-shelf AI SaaS tools and watched them misclassify cases that humans get right.
What we deliverEverything in a typical engagement.

Eight things you get when we deliver an agent.

01

Workflow mapping

We sit with the team that does the work today, map every step, and identify the right shape for the agent.

02

Tool wiring

Connect the agent to your CRM, email, calendar, internal APIs, and document store. Real reads and writes, not toy demos.

03

Prompt and policy library

Versioned prompts, system policies, and refusal rules. Every change tracked, every change reviewed.

04

Evals and test suites

Golden datasets, regression tests, and adversarial inputs. We do not deploy what we cannot measure.

05

Guardrails and rollback

Rate limits, escalation paths, kill switches. The agent flags low-confidence cases instead of guessing.

06

Observability

Per-call logs, latency, cost, and quality metrics on a dashboard you actually open.

07

Human-in-the-loop UI

When the agent is uncertain, a teammate reviews. Approvals flow back into evals so the system improves.

08

Tuning retainer

Weekly review, monthly tuning. New tools added as your workflow changes.

How we run itThe phases, in order.

From workflow to live agent in three weeks.

01

Discover

Two-week workflow audit. Sit with the team. Map every step. Find the right agent shape and scope.

02

Wire

Connect tools and data sources in a sandbox. Read-only first, then write access once tests pass.

03

Train

Build the prompt library, run evals on real cases, tune until the score crosses the bar we set together.

04

Deploy

Roll out behind a feature flag. Start with one user, expand to the team, then to production.

05

Operate

Weekly tuning, monthly review. Metrics dashboard. New capabilities added as the agent earns trust.

Recent exampleReal outcome from this service line.

Inbound qualification agent saved 18 hours a week.

PROFESSIONAL SERVICES · 40 SEATSPilot to production

Inbound leads were being qualified by hand: read the form, look up the company, score it, route it. We delivered a qualification agent that reads the inbound form, enriches against the firm's research stack, scores against a written rubric, and routes to the right partner. Live in 19 days, replaced 18 hours per week of partner time, and surfaced the low-confidence cases for human review instead of guessing.

19d
From kickoff to first live qualification
18hr
Partner hours per week reclaimed
94%
Agreement with human partner on confident cases
0
Misroutes after the eval bar was set
Frequently askedThe questions owners ask.

Before kickoff.

Which AI model do you use?

We pick per workflow. Claude (Anthropic) for nuanced reasoning and long-context summarization. OpenAI (GPT-4 family) when latency and tool use matter. Open-source (Llama, Mistral, Qwen) when data sensitivity or cost rules out hosted APIs. We tell you the trade-offs during the discovery sprint.

Where does my data live?

Your tenant, your cloud. We deploy agents on Cloudflare, AWS, or your own infrastructure. We do not train on your data and we do not share it across customers. You own the prompts, the eval datasets, and the model outputs.

How does the 21-day pilot work?

Week 1: workflow audit and rubric writing. Week 2: build, wire to tools, run on golden datasets. Week 3: guardrails, observability, human-in-the-loop UI, and a soft launch behind a feature flag. End of week 3: pass-or-fail review against the success bar we set on day one.

What if the agent does not work?

If the agent does not clear the eval bar at the end of the pilot, you do not pay the production fee. We give you the audit, the eval dataset, and an honest report of why it did not work. No upsell.

Will the agent replace a human?

No. Every agent we ship has a human-in-the-loop UI for cases the agent flags as low-confidence. The goal is to give one human the leverage of three, not to remove the human from the loop.

What is the typical cost?

21-day pilots run mid-five-figures fixed-fee. Production engagements scale based on the number of agents, the number of integrations, and the model and infrastructure cost. We give you a written quote with a TCO breakdown after the audit.

Tell us the workflow and we will scope an agent.

21-day pilot, fixed fee, evals included. If the agent does not clear the bar, you do not deploy it.

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