The Suvysoft blog.
Field notes from a Kansas City studio working with owners. Marketing experiments, engineering trade-offs, AI deployments.
Voice Agent Compliance: Consent, HIPAA, and TCPA Rules
What actually applies when an AI voice agent answers your phones: recording consent by state, TCPA rules, and HIPAA requirements for medical calls.
How a Voice Agent Hands Off to a Human Agent
Cold transfer, warm transfer, or conferenced: the three ways a voice agent passes a call, what should trigger one, and what data has to travel with it.
AI Voice Agents for Home Services After-Hours Calls
How a voice agent decides what is a real emergency, books the job, and hands off to an on-call tech when the phone rings at 11pm.
RAG Explained for Business Owners, Without the Jargon
What retrieval-augmented generation actually does, how it differs from a chatbot or fine-tuning, and when your business needs it.
AI Social Media Calendars: How to Avoid Sounding Robotic
AI can plan a month of social posts in under an hour. Here's how to use it for the calendar and the drafts without shipping captions that read like a robot wrote them.
What a Bad AI Voice Agent Sounds Like, and How to Fix It
The five audible signs an AI voice agent is badly built, from dead air to talking over callers, plus the fixes that make it sound like it's listening.
Measuring an AI Agent: The Four Numbers That Matter
Containment rate and deflection rate look good on a dashboard and hide the truth. Here are the four numbers that show whether an AI agent is actually working.
A Free AI Readiness Checklist for Small Businesses
12 questions that tell you whether your business is ready to run an AI pilot, or what to fix first. No signup, no gate.
AI Voice Agents for Dental and Medical Practices
What a voice agent can book, remind, and intake for a dental or medical practice, what it costs, and what HIPAA requires before it touches a call.
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